Refund policy

We hope you love your Vinci Cashmere pieces. If something isn’t quite right, we’re happy to accept eligible returns within 14 days of delivery.

Returns

Items must be returned in their original condition — unworn, unwashed, with original tags and packaging.

Please keep items free from perfume, stains, damage, or signs of wear.

The following items cannot be returned:

  • Socks
  • Personalized or customized items
  • Gift cards
  • Items marked Final Sale

All returns and exchanges must be requested within 14 days of the delivery date. Any return received by Vinci Cashmere outside this 14-day window will be considered unauthorized and will not be processed.


Return Shipping

Return shipping costs are the responsibility of the customer.

A $12 return processing fee will be deducted from your refund.

Original shipping charges, customs duties, import taxes, and other delivery-related fees are non-refundable.

Vinci Cashmere is not liable for, and will not compensate for, any fluctuations or losses caused by foreign currency conversion.

If your order included a complimentary gift (e.g., gloves, socks, or accessories), the gift must be returned along with the main item in its original, unused condition. If the gift is not returned, the full retail value of the gift will be deducted from your final refund.

Refunds

Once we receive and inspect your return, your refund will be issued to your original payment method within 5–10 business days.

Your bank or card provider may require a few additional days for the refund to appear.

 


How to Return

1. Email: vinci8808@gmail.com with your order number and the specific reason for your return.
2. Once approved, we’ll email you a Return Authorization Number (RAN).
3.  Securely pack the item in its original packaging and clearly write the RAN on the outside or inside of the package. Please ship your return within 7 days of approval using a trackable shipping service.
4. Ship the package to our designated return center.

Please note: Returns sent to our facility without a prior Return Authorization Number (RAN) will be rejected and returned at the sender's expense.

 


Exchanges

Need a different color, size, or style? Simply return the original item and place a new order.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please email us within 7 days of delivery with your order number and photos.

We’ll take care of it.